We strive to make information readily available to your office. We understand that your office is affected by any changes to the contracts that you hold through Mercy Managed Care. In efforts to keep you updated, this section is designed to update you on contract information including: new contracts, contract terminations, rate updates, TPA changes, and miscellaneous other news.

Please be aware that not all rate changes or contract updates below will necessarily pertain to everyone. We are also not able to publish specific rate information online as that data is confidential. Please see the additional resources below that are available to you to confirm specific contract participation.

  • Mercy Network LLC providers: If you are participating with Mercy via a contract with Mercy Network LLC (this would include providers in Southwest Missouri,  Northwest Arkansas, Oklahoma and select providers in St. Louis), please reference your online matrix for specific contract participation.
  • Mercy PHO providers: If you are contracted with Mercy via the Mercy PHO (this would include the majority of providers in the St. Louis region), please reference your PHO contract and enrollment packet for a listing of the contracts you hold through Mercy.
  • Mercy employed/integrated providers in the St. Louis region: Please continue to reference the Managed Care hub on Baggot Street, and the Sharepoint site as your reference for contract participation.
  • All other Mercy employed/integrated providers: Please continue to use the Managed Care hub on Baggot Street as your reference for contract participation.

Provider Changes
As a contracted provider, it is important to notify us immediately of changes to your practice such as: a new provider joining the practice, changes in billing information, provider leaving the practice, or adding a new clinic location.  Notification may help avoid claim denials.  Please submit changes by fax 417-820-3821 or email. Please include a W-9 Form if the change involves a new billing address or tax identification number.

Cigna Medicare Advantage Reimbursement Policy Update – Bilateral procedure codes billed without the required modifier

May 31, 2024

Cigna – MA reimbursement policy update – Bilateral Procedure Codes Billed Without the Requested Modifier 081724

As a result of a recent review, we will implement a new reimbursement policy, Modifier SO Bilateral Procedures (MAMS0), to administratively deny bilateral procedure codes when billed without the required modifier, LT (left side), RT (right side) or SO, as appropriate.

Denials will affect the claim line only and include administrative appeal rights. However, a corrected claim should first be submitted for payment. This update is effective for dates of service on or after August 17, 2024.

Cigna Medical Coverage Policy Update – Folate testing billed with CPT codes 82746·and 82747

May 31, 2024

Cigna – Medical coverage policy update – Folate Testing Billing with CPT 82746 and 82747 081724

As a result of a recent review, we will implement a new medical coverage policy, Serum Folate and Red Blood Cell Folate (0567), for folate testing billed with Current Procedural Terminology (CPT®) codes 82746 and 82747. We will administratively deny CPT code 82746 when billed with a diagnosis code that is not reimbursable. In addition, we will
administratively deny CPT code 82747 regardless of the diagnosis, as it is not reimbursable.

Denials will affect the claim line only and include administrative appeal rights. However, a corrected claim should first be submitted for payment for claims billed with CPT code 82746. This update is effective for dates of service on or after August 17, 2024.

Cigna Healthcare to make digital claim and precertification correspondence available on the Cigna for Health Care Professionals website

May 16, 2024

Please click the following attachment to see Cigna’s announcement regarding their roll out of digital claim and precertification correspondence to be made available on Cigna for HCP website.

Cigna Healthcare to make digital claim and precertification correspondence available

Cigna Reimbursement Policy Update – Modifier 50 billed with unilateral procedure codes

May 06, 2024

Cigna Reimbursement Policy Update – Modifier 50 071424

As a result of a recent review, we will administratively deny unilateral
procedure codes when billed with modifier 50. Denials will affect the
claim line only and include administrative appeal rights.

We will update the Bilateral Procedures (MS0) reimbursement policy to reflect this change. This update is effective for dates of service on or after July 14, 2024.

United Healthcare May Network News

May 01, 2024

The full edition of the May Network News is available by following the link below

United Healthcare May Network News

The link below will allow you to access an overview of all policies updates, mandates, state-specific news, training and more Medicare Advantage, Medicaid and commercial plans.  You also have the option of accessing only Medical policy updates, Reimbursement policy updates, Specialty Medical Injectable Drug updates and Pharmacy and clinical update but following the links provided on the Network News.

May monthly overview | UHCprovider.com

There are also links provided for these items:

  • A reminder regarding the UHC Provider Portal
  • Review of Surest Medical injectable policy updates
  • 2023 Quality Improvement survey results
  • A link to medicaid.gov

Medica Connections May 2024

May 01, 2024

The May edition of the Medica Connections is now available for review by following the link below.

May 2024 Medica Connections

*Reminder to verify the plan type and location listed

The following topics are covered in this edition.

General News

  • Carelon updates:
    • A link to the Carelon provider portal is included
    • Prior auth list shows specific services, codes requiring submission of requests to Carelon.  A link to the full of services is provided
    • Correction and clarification of excluded services related to radiology and MSK.
      • Correction to information published last month:  Procedures performed in an inpatient setting (i.e., those services performed during an inpatient stay) or on an emergent basis (i.e., those services performed as part of being evaluated at the ER and prior to the patient’s discharge from the hospital) are not included in the Carelon cardiology and radiology programs.  Procedures performed on an emergent basis (as part of being evaluated at the ER an prior to the patient’s discharge from the hospital) are not included in the Carelon MSK program while certain non-emergent inpatient services are.

Pharmacy News

  • Effective 07/01/2024 Medica will be making changes to their commercial drug formulary
  • Effective 07/01/2024 Medica will update the step criteria for VEGH inhibitors to list bevacizumab as the preferred first-line treatment for AMD, DME and RVO indications.  More in-depth information and a link to their drug policy page can be found on the Newsletter.
  • Effective 07/01/2024 new UM policies are available for Amtagvi, Lenmeldy and Tevimra

Network News

  • Effective 07/01/2024 Medica will make quarterly updates to fee schedules

Administrative News

  • A reminder that lab referrals need to be made to in-network providers
  • A link to the Provider Manual and a reminder that updates may show up on this Newsletter prior to the changes being added to the Manual

Tips and Training

  • Reminder that many answers to coding questions regarding a denied claim can be found in their reimbursement policies. A link is provided
  • Training for May will be “Navigating Provider Resources” and will be held on May 9th from Noon – 1pm CST. A link to the registration page is provided.

Summit Community Care Provider Newsletter – May 2024

May 01, 2024

Summit Community Care Provider Newsletter – May 2024

Administrative

Digital Solutions

Pharmacy

Notice of Material Amendment to Healthcare Contract

Quality Management

Anthem Provider Newsletter – May 2024

May 01, 2024

Anthem Provider Newsletter – Missouri May 2024

Featured Articles

Administrative

Education and Training

Policy Updates

Products & Programs

Federal Employee Program (FEP)

Pharmacy

Quality Management

Humana Q2 2024 Humana Physician News

April 24, 2024

You can follow this link to access the Q2 2024 Humana Physician News

Humana Q2 2024 Newsletter

Included is a brief rundown of what you will find in this edition.

A link to the new Preauthorization Lists (PAL) that will go into effect on 07/01/2024. This would apply to Medicare Advantage, Commercial and OK Medicaid.  This includes updates for both Medical and Medication.

A link is provider to access the current Medical an Pharmacy Coverage Policies.

A reminder that the new Provider Manuals that went into effect 03/15/2024 are available.

A link to the various educational webinars that Humana hosts monthly covering Quality and Stars-related topics.

Results of a study performed by the Humana Healthcare Research team related to increasing medication adherence in seniors.  The hope is that this information can used to encourage seniors to adhere to their medication schedule.

A review of the Peer to Peer process and it’s usage and application.  There also links provided to additional P2P documents.

Also included are links to various Provider Resources:  Information on Virtual Health classes for seniors, explanation of the Clinical Quality Validation (CQV) tool and it’s uses as well a link to guidelines related to reducing heart failure related hospitalizations with quadruple drug therapy.