We strive to make information readily available to your office. We understand that your office is affected by any changes to the contracts that you hold through Mercy Managed Care. In efforts to keep you updated, this section is designed to update you on contract information including: new contracts, contract terminations, rate updates, TPA changes, and miscellaneous other news.

Please be aware that not all rate changes or contract updates below will necessarily pertain to everyone. We are also not able to publish specific rate information online as that data is confidential. Please see the additional resources below that are available to you to confirm specific contract participation.

• Mercy Network LLC providers: If you are participating with Mercy via a contract with Mercy Network LLC (this would include providers in Southwest Missouri,  Northwest Arkansas, Oklahoma and select providers in St. Louis), please reference your online matrix for specific contract participation.
• Mercy PHO providers: If you are contracted with Mercy via the Mercy PHO (this would include the majority of providers in the St. Louis region), please reference your PHO contract and enrollment packet for a listing of the contracts you hold through Mercy.
• Mercy employed/integrated providers in the St. Louis region: Please continue to reference the Managed Care hub on Baggot Street, and the Sharepoint site as your reference for contract participation.
• All other Mercy employed/integrated providers: Please continue to use the Managed Care hub on Baggot Street as your reference for contract participation.

Provider Changes
As a contracted provider, it is important to notify us immediately of changes to your practice such as: a new provider joining the practice, changes in billing information, provider leaving the practice, or adding a new clinic location.  Notification may help avoid claim denials.  Please submit changes by fax 417-820-3821 or email. Please include a W-9 Form if the change involves a new billing address or tax identification number.

IMPORTANT HOME STATE & NIA NOTICE

Effective March 1, 2024

All of us at Home State Health, Ambetter from Home State Health, WellCare, and Wellcare By Allwell are committed to continuous improvement of quality services for our members. With that in mind, Home State Health, Ambetter from Home State Health, WellCare, and Wellcare By Allwell have entered an expanded partnership with National Imaging Associates, Inc. (NIA)¹, to implement a new Musculoskeletal (MSK) Management program.

This MSK program includes prior authorization for inpatient and outpatient hip, knee, shoulder, lumbar, and cervical spine surgeries for Home State Health, Ambetter from Home State Health, WellCare, and Wellcare by Allwell members. The decision to implement this program is consistent with industry-wide efforts to ensure clinically appropriate quality of care and to manage the increasing utilization of these services.

In consideration of this agreement, Home State Health, Ambetter from Home State Health, WellCare, and Wellcare By Allwell will terminate the current MSK program with TurningPoint Healthcare as of February 29, 2024.

Under terms of the agreement between Home State Health, Ambetter from Home State Health, WellCare, and Wellcare By Allwell and NIA:

• Home State Health, Ambetter from Home State Health, WellCare, and Wellcare By Allwell will oversee the MSK program and continue to be responsible for claims adjudication and medical policies.
• NIA will manage inpatient and outpatient MSK surgeries through the existing contractual relationships with Home State Health, Ambetter from Home State Health, WellCare, and Wellcare By Allwell.

Planned for a March 1, 2024, implementation, this correspondence serves as notice under your Participating Home State Health, Ambetter from Home State Health, WellCare, and Wellcare By Allwell Provider Agreements of changes to the program.

Providers may begin contacting NIA on March 1, 2024, to seek prior authorization for procedures scheduled on or after March 1, 2024. Any authorization requests prior to March 1, 2024 should continue to be submitted to TurningPoint, even for dates of service after March 1, 2024. Those authorizations will be shared with NIA to enter into their system.

IMPORTANT PHARMACY CLAIMS PROCESSING CHANGE

EFFECTIVE JANUARY 1, 2024

We are pleased to announce that, effective January 1, 2024, Express Scripts® will begin processing pharmacy claims for our plan members.

Express Scripts is a pharmacy benefit management (PBM) company serving more than 100 million Americans. Express Scripts Pharmacy delivers specialized care that puts patients first through a smarter approach to pharmacy services.

Members have been notified in advance and will receive a new ID card with updated pharmacy information, so that they are prepared to begin having their prescriptions filled at participating network pharmacies when this change occurs.

Providers can direct members to call the Member Services phone number listed on their ID card should they have questions about this change.

You can find frequently asked questions on our website here:

https://www.homestatehealth.com/providers/allwell-provider-materials.html

Arkansas BCBS – Providers News November 2023

Featured Articles:

• Prior Authorization (PA) Intake Methods Changing
• Reminder on Prior Authorization Requirement Changes for 2024
• Organizational Determination/Benefit Inquiry
• Prenotifications
• Billed Codes Reminder
• FAQs

Cigna International Health is a segment of Cigna Healthcare business that offers solutions to globally mobile individuals and employers with a portion of their workforce that frequently spends extended time overseas. These plans provide a whole health service platform with a personalized, predictable, and simple customer experience that drives affordability of medical plans. As part of a global organization, we have access to health care support in more than 200 countries and territories around the world.

What you need to know

• Cigna International Health products are supported by our preferred provider organization and Open Access Plus network plans for services rendered in the United States.
• Coverage for Cigna International Health customers is included in the Cigna Healthcare provider agreement for participating providers in the United States.
• Participating providers will be reimbursed at the same rate for services provided to international customers as they would for any other Cigna Healthcare customer.

Types of international customers in the United States

• Returns – Citizens of the United States living abroad. Many of these expatriates and their families will receive routine medical care during annual visits home. In addition, they will often return to the United States for the treatment of serious conditions.
• Inpatriates – Foreign nationals who are living and working in the United States.
• Stay-behinds – Some expatriates leave their families at home in the United States when they go on assignment overseas. These dependents (or “stay-behinds”) have coverage through Cigna International Health.

Cigna International Health eligibility, benefits, and precertification

Providers can verify eligibility, benefits, and precertification requirements for many Cigna International Health customers by visiting the Cigna for Health Care Professionals website (CignaforHCP.com). If the information cannot be located on the website, please call the number on the back of the customer’s insurance ID card.

Cigna International Health claims submission process

Please submit your Uniform Billing claim form or Health Care Financing Administration claim form via an electronic data interchange using the payer ID 62308.

Important note: Contracted providers are required to request a copy of the Cigna International Health ID card and bill Cigna International Health directly. Any missing required information might result in a delay in payment.

Cigna International Health clinical and payment-related appeals process

Please submit your appeals for denied claims or precertification requests using the contact information provided on the explanation of benefits and/or denial letter.

Cigna International Health reconciliation process

• For issues with Cigna International Health claims please contact the phone number on the back of the members identification card.
  • This will differ from the standard United States customer service and provider services line.
• For any escalated issues please contact your U.S. Provider Relations representative

Through November and mid-December Optum will be offering an overview of the Veteran Affairs Community Care Network for Region 3.  This would include our Arkansas and Oklahoma communities.  Additional details and registration information can be found on the attachment.

Registration_Invite_4Q_2023

Cultural Resources You Can Use 

As a Cigna Healthcare provider, you have access to our cultural competency and health equity resources that can be used to help you and your staff enhance interactions with culturally diverse patient populations. For your convenience, some of these resources are listed below.

 CultureVision^®

This user-friendly online database gives you access to culturally relevant patient care information at no charge.¹ CultureVision contains information for nearly 75 ethnic groups, religious groups, and additional cultural communities. Contracted providers can access this database by going to CultureVision.com and using the following login and password:

Login: Cigna Providers

Password: explore12!

For more information, please visit our CultureVision dedicated web page.

Health disparities resources

Access patient resources, feature articles, short videos, and webinars to support you in delivering culturally responsive care to patients who have a greater likelihood of developing certain diseases, such as diabetes and heart disease.

• Health Disparities web page.
• African American/Black Health Disparities web page.
• Hispanic and Latino Health Disparities web page.
• South Asian Health Disparities web page.

Social determinants of health resources

• Addressing Health Inequities training:² Explore the impact of health inequities on patient outcomes and how you can confront socioeconomic barriers. One AMA PRA³ Category 1 Credit^TM is available through November 2023.
• Addressing Social Determinants of Health within Your Practice: Learn how you can identify and address non-medical factors that influence your patients’ health in this digital guide.
• Making Virtual Care Easy video (English) (Spanish): Digital health literacy is essential to successful virtual care visits. Share this short video with your patients.

Language assistance services²

Obtain discounted rates of up to 50 percent for language assistance services – such as telephonic and face-to-face interpretations, as well as for written translations – for eligible patients with Cigna Healthcare coverage. Your office works directly with professional language assistance vendors, with whom we’ve negotiated these savings, to schedule and pay for services.

Cultural competency training

Our eCourses can help you develop cultural competency, learn overall best practices, and gain a deeper understanding of subpopulations in the United States. The eCourses include topics such as:

• Gender disparities.
• Diabetes among subpopulations.
• Cultural agility.
• Culturally responsive care.

Tool kit: Gender-inclusive language guidelines

This one-page tool kit shares concrete examples of gender-inclusive language, an important aspect of delivering culturally responsive care in alignment with CLAS Standards.⁴ It will also help you to be compliant with Section 1557 of the Affordable Care Act.

KMAP has rescinded this policy that was scheduled to go into effect 11/01/2023.  Based on this policy a claim where the Ordering/Referring NPI is the same as the Performing/Billing NPI would be denied.  This would have an impact on the Kansas Managed Medicaid plans-Sunflower Medicaid, Aetna Better Health and UHC Community Plan-KS.

While this has been rescinded the expectation is that they policy will be put into place at a later date.

The November edition of the Medica Connections is now available for review by opening the attached file.

Medica Connections

The following topics are covered in this edition.

General News

• Be aware of possible benefit changes for you Medica patients as there will be updates 01/01/2024

Clinical News

• Medical Policies and clinical guidelines to be updated effective 12/18/2023.  You can also call 1-800-458-5512 option 1, option 8, ext 2-2355 to request printed copies

Pharmacy News

• Medica has retroactively implemented a new preventive drug benefit covering immunizations for RSV.  This is effective 08/15/2023 and covers the adult vaccines Arexvy and Abrysvo and the new antibody injection for infants Beyfortus.
• Medica to add new UM policies for 4 new medical pharmacy drugs, 12/01/2023

Network News

• Effective 01/01/2024 Medica will be updating various fee schedules

Administrative News

• Provider administrative training webinar for October:  Working across Cultures.  The registration link and additional information can be found on the attachment

Anthem Provider Newsletter – Missouri November 2023

This month’s featured articles:

Digital Tools

• Digital RFAI process improvements

Education and Training

• Practitioners’ rights during credentialing process

Administrative

• Updates to correct coding editing
• 2024 Medicare Advantage service area and benefit updates
• Usage of liability modifiers
• CAA: Maintain your online provider directory information
• Filing digital claims disputes: Transparent and trackable
• Improvements to secure messaging through Availity Essentials

Policy Updates

• Carelon Medical Benefits Management, Inc. updates — November 2023
• Medical Policies and Clinical Guidelines updates — November 2023
• Expansion of Carelon Medical Benefits Management, Inc. programs
• Prior authorization requirement changes effective February 1, 2024 – codes 32274 and 32275
• Expansion of Carelon Medical Benefits Management, Inc. programs, effective April 1, 2024
• Prior authorization requirement changes effective February 1, 2024 – code J1411

Reimbursement Policies

• Reimbursement policy update: Pharmaceutical Waste – Professional and Facility

Federal Employee Program

• FEP^®Specialty Pharmacy prior authorization list
• Federal Employee Program specialty pharmacy prior authorization review

Pharmacy

• Specialty pharmacy updates
• Pharmacy information available on our provider website

Quality Management | Commercial / Medicare Advantage

• HEDIS measurement year 2023 documentation for Childhood Immunization Status (CIS)
• Controlling high blood pressure and HEDIS^®
• Be Antibiotics Aware: Protect your patients
• HEDIS medical record submission made easier with our Remote EMR Access Service
• HEDIS measurement year 2023 documentation for Transitions of Care (TRC)
• Statin therapy end of year best practices

Click on the following link to access the current edition of Cigna Network News.

Cigna Network News 4th Quarter 2023