November 06, 2023
Cultural Resources You Can Use
As a Cigna Healthcare provider, you have access to our cultural competency and health equity resources that can be used to help you and your staff enhance interactions with culturally diverse patient populations. For your convenience, some of these resources are listed below.
CultureVision®
This user-friendly online database gives you access to culturally relevant patient care information at no charge.1 CultureVision contains information for nearly 75 ethnic groups, religious groups, and additional cultural communities. Contracted providers can access this database by going to CultureVision.com and using the following login and password:
Login: Cigna Providers
Password: explore12!
For more information, please visit our CultureVision dedicated web page.
Health disparities resources
Access patient resources, feature articles, short videos, and webinars to support you in delivering culturally responsive care to patients who have a greater likelihood of developing certain diseases, such as diabetes and heart disease.
- Health Disparities web page.
- African American/Black Health Disparities web page.
- Hispanic and Latino Health Disparities web page.
- South Asian Health Disparities web page.
Social determinants of health resources
Language assistance services2
Obtain discounted rates of up to 50 percent for language assistance services – such as telephonic and face-to-face interpretations, as well as for written translations – for eligible patients with Cigna Healthcare coverage. Your office works directly with professional language assistance vendors, with whom we’ve negotiated these savings, to schedule and pay for services.
Cultural competency training
Our eCourses can help you develop cultural competency, learn overall best practices, and gain a deeper understanding of subpopulations in the United States. The eCourses include topics such as:
- Gender disparities.
- Diabetes among subpopulations.
- Cultural agility.
- Culturally responsive care.
Tool kit: Gender-inclusive language guidelines
This one-page tool kit shares concrete examples of gender-inclusive language, an important aspect of delivering culturally responsive care in alignment with CLAS Standards.4 It will also help you to be compliant with Section 1557 of the Affordable Care Act.