“The Families First Coronavirus Response Act requires private health plans (including insured, self-insured, and grandfathered, as defined in section 1251(e) of the Patient Protection and Affordable Care Act)) and government programs (including Medicare and Medicaid) to provide coverage for COVID-19 diagnostic testing and related services free of charge (without cost-sharing, such as deductibles, copayments, and coinsurance) to the public, through the end of the national COVID-19 emergency period.

 Covered services and related cost waivers apply to diagnostic testing, healthcare provider services (in-person and telehealth), and facility costs (physician office, urgent care center, and emergency room) to the extent the costs are related to the evaluation and diagnosis of COVID-19. Prior authorization or other medical management requirements for such services do not apply through the end of the national COVID-19 emergency period. If the visit does not result in a COVID-19 test, or provides services unrelated to COVID-19 testing, cost-sharing and plan limitations may apply. The Families First Coronavirus Response Act does not require group health plans or insurers to cover treatment for complications related to COVID-19. If testing finds COVID-19 to be present, treatment of the complications will likely be subject to normal cost-sharing and network requirements.”


Authorize a hospital stay.

If you belong to a Group Health Plan administered by Mercy Benefit Administrators, please call 877-875-7700.

Check the status of a claim or Print an Explanation of Benefits (EOB).

To check the status of a claim or print and EOB: click here.

For a guide to self-registering on the claim status site: click here.

Contact the Employee Assistance Program.

Contact the Employee Assistance Program toll-free at 800-413-8008, Option 2.

Determine if pre-authorization or pre-certification is needed.

If you are a member of a Group Health Plan administrators, pre-authorization or pre-certification may be required. Please review the listing below.

  • Click here for copy of the list
  • Please note this is not an all-inclusive list. If you still need assistance to determine if your procedure requires pre-authorization or pre-certification, please contact us at 877-875-7700.

Find a provider.

Please visit the Mercy Provider Directory or call us at 1-877-875-7700.

Find a form.

You can download our most frequently used forms by clicking here.

Request an ID card.

You may request a new ID card through our contact form.

You can also print a temporary copy of your card: click here.

For a guide to self-registering on member portal: click here.

See my Benefit Plan or Summary of Benefits and Coverage

You can obtain a copy of you Plan Document any time using the appropriate link below:

  • If you belong to the Carrollton Bank Group Health Plan, click here
  • If you belong to the Clayco Group Health Plan, click here.
  • If you belong to the Hermann Area Hospital District, click here.
  • If you belong to the FCB Group Health Plan, click here.